1.Bookings and Deposits

Upon booking your Mighty Aphrodite session a deposit of £100 will be required to secure your booking. This can be paid by credit or debit card over the telephone or by sending a cheque. Bookings can not be confirmed until the credit or debit card payment has been processed or a cheque has been cleared. Where cheques are sent the booking will be held until such time as the cheque is banked and cleared or returned.

2.Confirmation

Once a booking has been accepted, a confirmation email or letter will be issued detailing the dates and times of the booking as well as confirming the deposit payment. We respectfully ask you to check these confirmation details to ensure correctness and accuracy.

3.Cancellation

Your right to cancel.

You have the right to cancel your session anytime within seven days of making your booking without any financial penalty and your deposit will be refunded in full. (NB this does not apply to late availability bookings made within 7 days of the session date.)

Cancellation of Session.

i) Your right to cancel.

You have the right to cancel your session anytime within seven days of making your original booking and your deposit will be refunded minus a £5 fee to cover administration and card transaction costs. This can only be refunded to the card used to make the booking.

ii) Cancellation of Session.

Cancelling your session after the seventh day from the date your booking was made will mean your deposit is non-refundable.

iii) No Shows

Where a client does not show up for their appointment and has not contacted us to cancel their appointment, we reserve the right to charge a No Show Fee of up to £200 to cover our costs.  This will be charged to the credit or debit card used to pay the booking deposit.

4.Postponements

i) Postponement with more than 28 days notice:-

Your deposit will be held towards your new booking for one postponement. If the rebooked appointment is also postponed with more than 28 days notice, an extra £100 deposit will need to be paid to book another appointment. The original £100 will also be carried over so a deposit of £200 will have been paid and will be taken off the balance payable on the day of the shoot.

ii) Postponement with less than 28 days notice:-

Your deposit will be forfeit and a new deposit will be required to book a new date.

iii) Multiple Postponements

Where a session has been postponed with more than 28 days notice twice and the deposit has been carried over to a new date, to move the appointment a third time we will require payment in full for the package booked as a deposit to secure a third new date.

5.Punctuality

Please ensure you are on time for your session as late arrivals can have a knock on effect to other appointments. We will always do our very best to accommodate our clients who have experienced travel problems or other difficulties which may cause delay in arriving at our studio but to be fair to our other clients and staff who may be affected by late arrivals we reserve the right to implement the following.

i) Up to 60 minutes late for your session:-

Whilst not ideal we will where possible make every attempt to absorb this time so as not to have a detrimental effect on your session. However, we respectfully reserve the right to deduct this time from your overall session time if necessary to prevent impacting on other appointments.

ii) More than 60 minutes late for your session :-

Arriving more than 60 minutes late for a session can have a detrimental effect on the shoot. Where we feel it unfeasible to continue with the shoot or be unable produce enough quality images in the time given to produce the final product, we respectfully reserve the right to cancel the session and treat the session as cancelled by the client as above (3 iii).

6.Choosing Your Images

Whilst we do not want to rush our clients into making decisions with regard to their final images, we do have to place a time limit on letting us have the list of choices for editing and printing as long delays can have financial implications on us with regard to the annual price increases of albums and printing and changes in VAT. We therefore request that you observe the following timescales.

i) Please ensure that you provide us with your choices of images for editing within three months of your session. From the time we inform you that the edit is complete please ensure you confirm your final choices within three weeks.

ii) Where we receive notification of your choices outside of these timescales and where their has been an increase from our suppliers that cause a financial loss as a result of the late notification we respectfully reserve the right to make an additional charge to cover these costs.

iii) Images will be kept on file for 6 months only. If we do not receive your choices within 6 months of your session date the files may be deleted without further notice.

iv) If you have given us your choice of images and they have been edited and uploaded to your online gallery, please approve them as soon as possible. If they are not approved within 6 months of the date of your shoot they may be deleted without further notice.

v) There will be no refund on the money paid for your shoot if your files have been deleted before you contact us to order products from your shoot.

7.Delivery and Collections

i) Unless otherwise requested all items will be despatched by Courier using a Next Day weekday service and charged for at cost price plus a small charge for packing. At present that is £13.50 for all standard package albums and calendars and 12” x 8” prints without an album. CDs can be sent by Special Delivery for £6 or by Courier for £9. Shipping for larger items will be quoted individually.

ii) Items requested to be sent by Royal Mail Special delivery or for delivery by any courier on a Saturday will attract an additional charge which will be quoted to you on request.

iii) Items may be collected in person by prior arrangement in which case no delivery or packaging charge will be made. NB collections must be made during our normal working hours – 9.30am to 5.30pm Monday to Friday.

8.Payment

Sessions must be paid for in full on the day of session on completion of the shoot. Payment can be made by cash, or credit/debit card. We no longer accept personal cheques for payment of the balance of photo shoots.

Payment for package upgrades and additional products must be made at the time of ordering. Please note that no editing/finishing will commence on extra images or products until full payment has been received.

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